Healthcare, at the very core, is a continuing relationship between patient and care provider. A key aspect of this relationship – and hence overall wellbeing – involves patient follow up communication.
While doctors, nurses, healthcare technicians and other care providers have their own time restrictions, patients have the same set of challenges. Real people have real schedules and time commitments. Follow ups are that critical step that helps sustain a long-term, healthy commitment to care…for both parties involved.
Call centers help facilitate important communication, confirm appointments, and optimize follow up communication. TeleDirect’s call center platform is the ideal patient call center program for small, medium, and large healthcare organizations.
Why is a patient call center crucial for general patient follow up communication and general patient management? And how can your enterprise ensure you’re getting the most out of your patent follow up system?
Patient Call Center Services for Follow-Ups
An important metric for tracking the effectiveness of follow up communication involves a statistic known as “patients lost to follow up.” At any given time, the average rate of patients lost to follow up – those patients who received treatment but never returned for care – is usually above 60%.
A patient call center helps with continuing care, thanks to constant communication, appointment confirmations, patient follow up calls, and other patient outreach methods.
What’s more, a patient retention strategy – typically utilized for customers in non-healthcare industries – has proved effective in bringing down the patients lost to follow up rate.
TeleDirect, through a practical inbound & outbound communication platform, helps ensure your patients are always in the loop, particularly after their first appointment.
Enhance Your Patient Follow Up System Today with TeleDirect
Lock in your patient follow up system with TeleDirect. Our healthcare patient follow up protocols promote regular, open communication between care provider and patient – the foundation for lifelong health. Whether you need assistance with patient follow up calls or other communication needs unique to the healthcare industry, we’re here to help.
Fill out our customer contact form or call us directly at (800) 776-1081. Thanks for considering TeleDirect for your patient follow up platform!
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
