Trying times call for tried and true customer service capability. If any year in recent memory could be called a “crisis,” 2020 checks all the boxes. From social unrest to a global pandemic to economic uncertainty, the current year has few parallels or precedent.
Taken from a business perspective, the current environment has illustrated the need for superior customer service. Think about it – even when customer service has moved from a face-to-face basis to a more remote configuration, some companies have thrived in a remote capacity, despite numerous logistical and economic challenges.
TeleDirect’s business process outsourcing (BPO) model has always thrived on outstanding customer service, so that our own clients can take care of their own customers accordingly. Even before the current COVID era, we’ve developed techniques that instill customer confidence and foster lasting relationships.
How is top shelf customer service essential during a crisis?
- Promotes personalize interactions – even when not actually in person. News flash – people like being treated like a human being, not just another number. With professional, highly trained agents and premier customer retention services, TeleDirect helps you take care of clients, particularly during a crisis.
- Patience is a virtue. During normal times, patience with customers is helpful. During high stress periods, it’s a requirement. If your call center platform needs a polished, professional upgrade, TeleDirect has the tools and resources to help you succeed.
- Great customer service has a business-building domino effect. Even during a crisis, you should be looking for opportunities to excel. For example, bottom line-boosting direct response & media support assists with existing and potential customers. Despite uncertainty, your customers demand the best possible service. With help desk expertise, customer service resources and more, TeleDirect keeps your arrow pointing up – even if everything else is trending downward.
See how TeleDirect can enhance your customer service during any crisis. Our customer service crisis management experts and BPO consultants are ready to assist today. Simply fill out our customer contact form or call us at (800) 776-1081.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
