Trying times call for tried and true customer service capability. If any year in recent memory could be called a “crisis,” 2020 checks all the boxes. From social unrest to a global pandemic to economic uncertainty, the current year has few parallels or precedent.
Taken from a business perspective, the current environment has illustrated the need for superior customer service. Think about it – even when customer service has moved from a face-to-face basis to a more remote configuration, some companies have thrived in a remote capacity, despite numerous logistical and economic challenges.
TeleDirect’s business process outsourcing (BPO) model has always thrived on outstanding customer service, so that our own clients can take care of their own customers accordingly. Even before the current COVID era, we’ve developed techniques that instill customer confidence and foster lasting relationships.
How is top shelf customer service essential during a crisis?
- Promotes personalize interactions – even when not actually in person. News flash – people like being treated like a human being, not just another number. With professional, highly trained agents and premier customer retention services, TeleDirect helps you take care of clients, particularly during a crisis.
- Patience is a virtue. During normal times, patience with customers is helpful. During high stress periods, it’s a requirement. If your call center platform needs a polished, professional upgrade, TeleDirect has the tools and resources to help you succeed.
- Great customer service has a business-building domino effect. Even during a crisis, you should be looking for opportunities to excel. For example, bottom line-boosting direct response & media support assists with existing and potential customers. Despite uncertainty, your customers demand the best possible service. With help desk expertise, customer service resources and more, TeleDirect keeps your arrow pointing up – even if everything else is trending downward.
See how TeleDirect can enhance your customer service during any crisis. Our customer service crisis management experts and BPO consultants are ready to assist today. Simply fill out our customer contact form or call us at (800) 776-1081.
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
