Do your employees feel overworked, constantly working overtime and never seem to get enough done in their eight-hour shifts? Are your customers needing more assistance from you than you can provide? If these scenarios apply to you, a full-service call center such as TeleDirect could be extremely beneficial to your company. Our call center solutions are customized to what your company needs to thrive. Are you ready for your employees to be multiplied at a cost-effective price?
Your company will be more powerful than ever with the transparent help of TeleDirect. We offer the following services and more:
- 24/7/365 Availability
- Customized Scripting
- Innovative Technology
- Lead Management
- On-Demand Reporting
- Appointment Setting
- Order Processing
- Market Research
When it comes to customer service and results, we only know one level of quality, and it’s always the highest in the industry. One of the key ingredients to our industry leadership is customization. After all, your customers increasingly demand a personalized approach, and so should you.
That’s why we’re not a cookie-cutter operation. We take the time to evaluate your current business climate and needs and make recommendations based on your unique situation and industry. We value our clients and consider ourselves part of the team. We’re here for the long haul. We won’t suggest a service you don’t need. We know that, with time and our help, your business will grow, and your needs will grow with it.
In the meantime, our call center solutions are fully customizable, giving you just what you and your company need. No more and no less. You will also find that in our pricing structure. You simply pay as you go with no monthly contracts or fees.
Assessing Specific Customer Support Solutions Requirements
To create customized solutions tailored to your business, we will start by assessing your needs. Of course, that also translates to your clients’ needs. We’ll explore your current VIP customers, target market and the pain points you hope to resolve. Then, we will craft customer support solutions that exceed your expectations and enhance your current and potential customers’ experience. Here are a few of the areas we will explore:
Effective communication: One thing is certain: preferred communication channels vary significantly from one target market to the next. If you’re aiming for the millennial consumer, email is still the most popular contact channel. If your customers tend to fall into the Gen Z population, social media is gaining ground. Both generations are fans of live chat. So, step one is to discover what you and your customers need in terms of communication. Our call center outsourcing solutions include a multi-channel customer support service that offers them all.
Scalability: Do you have a seasonal business, or is the demand for your services or product fairly constant throughout the year? We’ll explore your peak periods and determine when you need the most agents to ensure their availability. During slower periods, we’ll provide fewer agents and lower your costs.
Top-notch agent quality and training: One of the essential aspects of our business that sets us apart from other full-service call center solutions is our agents. U.S.-based, thoroughly vetted and exceptionally trained, they’re the top in their field. And we want to make them the top in your field, too. We excel at creating a positive image of your company by understanding your voice and the benefits you bring to your customers. Our agents’ job is to successfully interact with your clients, boost your brand’s awareness, qualify leads that turn into sales and surpass your customer service goals. To do this, they require a deep understanding of your business model to become an extension of your workforce.
Defining the best services for your company: As a full-service call center that offers support for nearly every industry, our services are extensive. We’ll explore your current company’s needs and where they will be as you grow. Then, we’ll make a flexible plan that transforms as your business expands. Here are just a few examples of the customer services call center solutions we provide and how we assess your needs:
- Lead response management: This service includes several steps to ensure prospective customers continue through their sales journey. These include lead verification, lead qualification and lead conversion. While our agents are sales-driven experts trained at closing the deal, you may want to take the reins in that department. However, you may genuinely appreciate the lead qualification and appointment setting — and so will your team.
- 24/7 coverage: Do you have a global business operating in different time zones? If so, 24/7 coverage is almost mandatory. On the other hand, if your company is straight 9 to 5, you don’t need the extended coverage and would be better off taking advantage of one of our other services.
Advantages of Custom Call Center Solutions
There are several advantages to custom call center solutions. The first is their flexibility. We meet your company where it is and provide the solutions you need now while having the ability to offer additional services as your company grows. Never work with a call center that requires a package deal with services you’re going to “grow into.”
The second is enhanced customer service. Because our agents understand your voice and brand, your customers will, too. Every call is answered, and every customer is engaged, ensuring potential and existing clients turn into brand-loyal ambassadors. Do you need reservation services, help desk services, order processing or tier 1 tech support? Those customer support solutions are all in our wheelhouse and available when needed.
The third is streamlining operations. By delegating some of the daily tasks to our team, you give your team the ability to focus on what they do best, whether marketing, creative enterprises or financial operations. As you know, fielding external inquiries can be time-consuming. Instead of your customers receiving a hurried response from a time-crunched associate, let them (and you) enjoy the benefits of someone expressly there to serve their needs and enhance your reputation.
Importance of Selecting a Reliable Partner Who Understands Your Custom Call Center Solutions Needs
Today’s successful enterprises don’t focus on personalization; they focus on “extreme” personalization. According to Forbes, 71% of consumers are frustrated by an impersonal shopping experience, and 70% of millennials are frustrated when receiving irrelevant emails from brands. Additionally, 80% of consumers are more likely to buy from a company that offers personalized experiences. Ready for a whopper? McKinsey reports that companies excelling at personalization generate 40% more revenue than brands in the same arena that don’t. We could go on. The bottom line is that personalization is the key in today’s market, and that extends to your customized call center solutions.
After all, you can’t provide your customers with a personalized experience if the extension of your brand only offers a standard script. At TeleDirect, our commitment to you is evident in every action we take — from personalized customer interactions to lead generations that bring clients ready to sign on the dotted line.
Are you ready to take your company to the next level? Good, because that’s our goal, too. Let’s explore the possibilities, start a relationship and determine the services that will increase your profits while lowering your costs. To learn more about optimizing your business through our call center solutions, call (800) 776-1081 today.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.