Importance of Call Center Service to Your Business
The world has changed rapidly over the past few years. As a result, we’ve learned the true importance of a call center! Call centers of all types helped society run when the world changed due to Covid-19. Nearly three years later, they are even more relevant. With labor shortage effects extending across industries, the world has seen that there are even more call center benefits than we’d previously realized.
At TeleDirect, we’re well-versed in the importance of a call center—and today, we’re here to share some of our most pertinent reasons why.
Understanding America’s Labor Shortage
Before we jump into the benefits of call center outsourcing, we want to address what makes this a unique time to be in business. In 2021, America experienced what was referred to as “the Great Resignation,” when more than 41 million people quit their job, changed careers or left their company for a similar role elsewhere. This cultural shift came about for several reasons, from the emergence of remote work to the rise of lockdown-inspired small businesses.
Today, as society gets used to a post-pandemic world, the workforce looks quite different. Many people are in new careers that support remote work, rather than jobs which require in-person presence. For industries which require onsite attendance, this has led to large-scale staff shortages. These staff shortages have caused major disruptions on both a national and global scale, with industries from travel to healthcare being affected.
Benefits of Using a Call Center Service on Labor Shortage
There are dozens of benefits of outsourcing call center services, especially while navigating both a labor shortage and a post-pandemic society. We believe that these five call center benefits are some of the most important. By working with a call center, you can:
Fill in the Gaps
Some roles simply can’t be done remotely. This is especially true in industries like hospitality, manufacturing, transport and brick-and-mortar retail. However, this has led to shortages in these industries—and remaining staff is struggling to keep up!
If your in-person team is struggling to keep up due to staff shortages, a dedicated call center is a great way to fill in those gaps and take the stress off your staff. When you hire a business process outsourcing (BPO) company like TeleDirect, you’ll be teaming up with an extension of your company to handle all of your communication and customer support needs so your crew can focus on providing the best onsite service possible.
Provide Better Customer Support
Staff shortages aren’t only hard on companies. They have a massive effect on customers as well. After all, when a company is struggling to keep up, there’s at least one wrench in the works. When there isn’t enough staff to complete all the required tasks, appointments and bookings get canceled, customers experience long waits or unreturned emails, shipments take longer and general chaos can ensue!
We know the last thing you want is dissatisfied customers. With a dedicated call center service on your side, you don’t need to worry about customer support—we take care of that for you. Everything communication and customer-service related, from inbound and outbound calls to scheduling, is handled by your BPO team.
Move with the Times
Workers aren’t the only ones who prefer to do things remotely. Many people have found that, since certain services, like medical consultations, have gone remote, that they prefer it to the old way. It’s more accessible and flexible and less of a hassle—we think it’s here to stay! Regardless of your industry, by hiring a call center, you are providing an option to your clients—and it’s one that is preferred by much of the public.
Support Flexible/Remote Work
It’s a misconception that nobody wants to work. What the Great Resignation showed is that people want to work hard while still honoring their needs. By teaming up with a call center like TeleDirect, you work with a modern company that understands the importance of a flexible schedule, remote and WFH options and maintaining a healthy work-life balance.
Enjoy a Great Reputation
If your company provides a great product and stellar customer support and communication, you’re bound to have satisfied customers—and they’ll be bound to spread the word. Soon enough, you will be enjoying the best reward you could ask for: a great reputation across your industry peers and customers alike.
Why Hire a Call Center Like Teledirect?
At TeleDirect, we’ve been offering BPO solutions across US industries for over 20 years. During that time, we’ve always kept our fingers right the pulse of the business world, so we can change with the times as they do. Because of this, we are always primed to offer the most modern and in-demand support to companies when they need it most. To see some of what we offer, have a look at our homepage; you’ll be able to see the industries we support and types of services we offer. We also have several dedicated blogs about call centers and communication without sub-industries.
Whether you want to work with us to combat labor shortage effects or simply to modernize your business, our team at TeleDirect is waiting to hear from you. Contact us today at (800) 776-1071. We love a good phone call and look forward to chatting with you about which of our services will best suit your needs! During this conversation, we will also be able to answer all of your specific questions and provide a personalized quote. We want to help your business grow!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.