Unlock Success: Fort Lauderdale's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound services throughout the United States. TeleDirect also offers a full suite of call center outsourcing solutions to Fort Lauderdale businesses and throughout the state of Florida.
Serving Fort Lauderdale, FL with Exceptional Call Center Service
Keep Your Business Growing
Attracting new prospects is important, but businesses must retain and keep existing customers happy. Give your business a competitive advantage with attentive, personable service at every interaction.
Save Important Resources with Outsourced IT
Troubleshooting customer IT issues can put a strain on your internal resources and tech teams. Avoid frustrating bottlenecks with outsourced support and professional IT services.
Serve Multiple Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Fort Lauderdale call center clients, regardless of whether they work in marketing, education, or other industries.
Fort Lauderdale: Where Business Meets Opportunity
Fort Lauderdale, often called the “Venice of America” for its thriving waterways, is a thriving hub of innovation, commerce, and opportunity. Just as this diverse and dynamic city attracts residents and locals, businesses in Fort Lauderdale aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Fort Lauderdale’s business landscape.
That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Fort Lauderdale-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Fort Lauderdale Call Center Service Stats
Fort Lauderdale clients choose us for help with positive customer relationships and proven outbound strategies.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Fort Lauderdale Call Center FAQs
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Florida businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your clientele and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our national monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients and customers want to see.