Call Center Data Security & Compliance Overview
Built for Trust. Backed by Infrastructure. Committed to Compliance.
At Teledirect, data security isn’t just a feature—it’s foundational to everything we do. As a U.S.-based 24/7/365 call center, we understand that when clients entrust us with sensitive information, we are responsible for more than just handling calls—we’re safeguarding reputations, customer relationships, and regulatory compliance.
Our comprehensive security framework is designed to ensure confidentiality, integrity, and availability across every layer of our operations.
Enterprise-Grade Cloud Infrastructure
All of Teledirect’s systems are hosted on Amazon Web Services (AWS), one of the most secure and resilient cloud platforms in the world. This cloud-native approach provides our clients with unmatched scalability, uptime, and protection.
Key Infrastructure Features:
Hosting on AWS with SOC 2 and SOC 3 certifications
Virtual Private Cloud (VPC) environment for data isolation
Daily encrypted backups with cross-region replication
Firewall configuration and DDoS protection
Multi-region failover and disaster recovery protocols
Why it matters:
Many call centers rely on legacy, on-premise systems that lack modern controls. Teledirect’s cloud-first model ensures your data is protected with the same infrastructure trusted by leading global enterprises.
Redundancy & Business Continuity
Teledirect is built for nonstop operations—even during outages, natural disasters, or unexpected disruptions. We implement full redundancy at the network, server, and application levels.
Redundancy Highlights:
Dual availability zones across U.S. regions
Auto-scaling and load balancing to handle peak traffic
Redundant internet providers and VoIP carriers
Real-time data replication
24/7 system monitoring and incident response
Our business continuity plan includes live agent rerouting throughout the US and remote work capability across all service lines.
Strict Access Controls & Authentication
Data protection begins with access. Teledirect enforces a zero-trust security model with tightly managed access policies.
Access Control Measures:
Role-based access (RBAC) with least-privilege enforcement
Multi-factor authentication (MFA)
Secure VPNs and encrypted connections
Automated access logging and anomaly detection
Biannual access reviews and revocation protocols
Regulatory Compliance: HIPAA, PCI DSS & More
Teledirect is fully compliant with major industry security standards, allowing us to support regulated industries like healthcare, finance, and insurance with confidence.
Compliance Programs:
HIPAA Compliance: Signed Business Associate Agreements (BAAs), PHI training, encrypted storage and transmission
PCI DSS Compliance: Secure payment protocols, tokenization, call redaction, and annual self-assessments
SOC 2 Alignment: Data handling aligned with service organization control standards through AWS and internal controls
Continuous Monitoring & Quality Oversight
Security is not a one-time task—it’s a continuous responsibility. We actively monitor our systems and agents to maintain operational excellence.
Ongoing Safeguards:
24/7 monitoring with automated alerting systems
QA monitoring and coaching for agents
Internal audits and risk assessments every quarter
Compliance retraining for all employees every quarter
Why Teledirect is Different
Cloud-native architecture vs. outdated on-prem setups
Dedicated compliance oversight and client transparency
Integrated security and quality assurance workflows
Fully U.S.-based operations with SOC-aligned cloud hosting
High-trust client relationships built on accountability and uptime
We don’t just claim compliance—we prove it through policies, infrastructure, and results.
Ready to Protect What Matters Most?
Whether you’re in healthcare, financial services, or a compliance-driven industry, Teledirect is the trusted partner you need. With enterprise-grade security, proven processes, and fully U.S.-based teams, we deliver compliant customer engagement—without compromise.
Let’s talk about securing your next customer interaction.
Contact us to speak with a data security expert.
