The Dual Meanings of WFH: Work from Home…and Work for Health(y Company Culture)!
Even before COVID-19, the workplace was already trending toward a work-from-home reality. For employees, the flexibility accommodates a variety of lifestyles at any age – young professionals, experienced managers, and everyone in between.
For employers, a WFH culture enables superior talent retention. In the past, a top employee might take a different position to live in a new city or move away to shake things up. Now, they can live from anywhere.
Clearly, a WFH setup is a win-win for everyone. Throw in a global pandemic and health challenges, and this way of working is the present and immediate future of employment.
Speaking of health…what are some different ways to create a healthy work environment? TeleDirect, a recognized leader in business process outsourced (BPO) excellence, including call centers, was on the forefront of the WFH revolution long before it became mainstream, thanks to our remote-friendly services like inbound solutions, reservation services, overflow & after hours support, and much more.
Try these things to improve and perfect your company’s WFH culture:
- Write it down. Keep your enterprise’s core company values in plain sight for everyone to see. The more concise and to the point, the better. Post them to your company’s default computer lock screen, and send updates as they evolve. Remember, it’s hard to improve your company culture if employees don’t see them often! This process starts at the top, so managerial compliance is critical in communication your mission statement.
- Refocus your customer service strategy. Working from home is a challenge for many employees who are used to face-to-face interaction. With TeleDirect’s customer service expertise, we can lend a helping hand and some invaluable knowledge on how to boost customer service, even in a remote environment.
- Introduce new employees remotely. Back in the “good old days,” new employees were introduced at the office, greetings exchanged, the whole nine years. It’s tougher to accomplish this remotely, but it’s recommended to have a live video session where new hires can meet the team – it’s the next best thing to a personal introduction! Another nice advantage: it’ll force some workers to dress professionally once in a while…bye-bye, boxers and bathrobes!
A “healthy work environment” has taken on greater significance in 2020. While it’s important to keep actual physical and mental wellbeing in mind, you also can’t look past your own company’s health, in terms of culture, communication and collaboration.
If you’re looking to improve the health of your customer service, TeleDirect can help today! Get started today by filling out our customer contact form or call our BPO consultants at (800) 776-1081.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.