Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. What is ACO in healthcare, and how can these enterprises improve their performance with call center services?
Given the tremendous amount of communication between all three parties, and the sheer volume of transactions, it helps to have a call center to manage both front-end transactions (appointments, outpatient procedures, etc.) and behind-the-scenes optimization strategies (patient surveys, feedback mechanisms, etc.)
TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. With inbound & outbound expertise and industry-leading security and data integrity protocols – which meet all current HIPAA regulations – we’ll help your ACO with customized call center services.
Let’s take a look at why accountable care organizations require capable call centers for their information processing requirements.
Why ACOs Need Call Centers
Accountable health organizations demand rapid response times, timely & accurate communication, and the ability to handle ever-increasing call volumes. Because most ACOs lack the internal resources necessary to manage these outsized requirements, many enterprises choose an outsourced solution like TeleDirect for these needs.
Since Medicare continues to expand – enrollments increased by nearly 15% from 2020 to 2021 – call centers fill an obvious need for growing patient & payer numbers.
And it’s not just phone answering services that are in demand; full call center services like appointment confirmations, multi-channel messaging, patient feedback platforms and more have moved from nice-to-haves to essential, all in the space of a few years.
There are numerous reasons why ACOs need call centers. Here are just a few:
- Scheduling regular appointments and checkups – accountable health organizations need robust reservation services to account for this critical communication.
- Office surveys & assessments – if your ACO doesn’t have a flexible surveys & feedback program, customer service will suffer.
- Patient enrollment drives – TeleDirect’s BPO call center includes built-in tools and resources to optimize payer & provider enrollment initiatives.
- Sensitive patient data – with HIPAA regulations firmly in place, it helps to have a call center that secures & monitors patient data transfer for appointments, follow ups and more. TeleDirect’s information security platform in second to none.
Contact TeleDirect Today: Discover How Our BPO Solution Will Improve Your ACO
Now that you know the answer to the question “what is ACO in healthcare,” it’s time to upgrade and enhance your ACO’s own communication protocols. Contact TeleDirect today and we’ll get your healthcare outreach program on the right track. Give us a call today at (800) 776-1081, or fill out our customer contact form and our ACO call center service experts will be in touch soon.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.
