Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. What is ACO in healthcare, and how can these enterprises improve their performance with call center services?
Given the tremendous amount of communication between all three parties, and the sheer volume of transactions, it helps to have a call center to manage both front-end transactions (appointments, outpatient procedures, etc.) and behind-the-scenes optimization strategies (patient surveys, feedback mechanisms, etc.)
TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. With inbound & outbound expertise and industry-leading security and data integrity protocols – which meet all current HIPAA regulations – we’ll help your ACO with customized call center services.
Let’s take a look at why accountable care organizations require capable call centers for their information processing requirements.
Why ACOs Need Call Centers
Accountable health organizations demand rapid response times, timely & accurate communication, and the ability to handle ever-increasing call volumes. Because most ACOs lack the internal resources necessary to manage these outsized requirements, many enterprises choose an outsourced solution like TeleDirect for these needs.
Since Medicare continues to expand – enrollments increased by nearly 15% from 2020 to 2021 – call centers fill an obvious need for growing patient & payer numbers.
And it’s not just phone answering services that are in demand; full call center services like appointment confirmations, multi-channel messaging, patient feedback platforms and more have moved from nice-to-haves to essential, all in the space of a few years.
There are numerous reasons why ACOs need call centers. Here are just a few:
- Scheduling regular appointments and checkups – accountable health organizations need robust reservation services to account for this critical communication.
- Office surveys & assessments – if your ACO doesn’t have a flexible surveys & feedback program, customer service will suffer.
- Patient enrollment drives – TeleDirect’s BPO call center includes built-in tools and resources to optimize payer & provider enrollment initiatives.
- Sensitive patient data – with HIPAA regulations firmly in place, it helps to have a call center that secures & monitors patient data transfer for appointments, follow ups and more. TeleDirect’s information security platform in second to none.
Contact TeleDirect Today: Discover How Our BPO Solution Will Improve Your ACO
Now that you know the answer to the question “what is ACO in healthcare,” it’s time to upgrade and enhance your ACO’s own communication protocols. Contact TeleDirect today and we’ll get your healthcare outreach program on the right track. Give us a call today at (800) 776-1081, or fill out our customer contact form and our ACO call center service experts will be in touch soon.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.