Call centers to improve customer service is a big deal – but that doesn’t mean it’s strictly a big business issue. In many ways, it’s even more important for smaller firms, since the direct line from client to upper management is more streamlined.
With a business process outsourced (BPO) call center platform, small businesses can enjoy all the benefits usually afforded to large and medium size enterprises with their contact centers.
How can small businesses benefit with call centers? Here are a few ways:
- Complete sales tools. With the right call center platform, small businesses can leverage lead qualification, order processing, reservation services and other inbound assistance. The key is finding exactly what your business needs help with and turning weaknesses into strengths.
- Enhanced information security. With platforms like Amazon Web Services (AWS) and other leading infrastructure, call centers give small businesses a big boost in security, redundancy and performance. Remember, large-scale enterprises systems can be scaled to fit your firm’s particular requirements.
- Outbound expertise. Many smaller firms struggle with internal resources, which sometimes lead to reduced output for marketing initiatives. With TeleDirect’s outbound services (market research, telesales & upsells, appointment setting, etc.), you can focus on what you do best – deliver exceptional products & services to your clients!
If you need assistance with your call center, or if you’d like to create one from scratch, talk to the BPO experts at TeleDirect today. Reach our small business consultants at (800) 776-1081, or complete our customer contact form and we’ll reach with practical, affordable solutions for your small business.
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Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
