Well, 2020 is thankfully in the books. Unfortunately, many of the challenges the Worst Year in History introduced – limited face-to-face meetings, remote work, and more – are still here. Potentially for the long run.
If you need to staff your call center with talented representatives, there are plenty of challenges to overcome. Your contact center’s automated and backend services can only do so much. Sometimes, your clients need a competent, responsive, personal touch. Chatbots can only take you so far.
So how can you still find top call center talent, even while traditional interviews are put on hold? TeleDirect, the leader is business process outsourcing (BPO) services, has been ahead of the talent sourcing curve for years – in fact, our own customer retention services are often done remotely, with outstanding results.
Try these methods to meet your staffing demands:
- “Zoom” into your talent base. Remember, you don’t need to be physically present to source call center employees. With Zoom, Skype and other remote meeting applications, there’s no need to hit the pause button on your call center’s expansion.
- Surf the social media wave. LinkedIn, the popular career site for professionals, is a great way to meet different candidates. And as outsourcing experts ourselves, we certainly know the value of job search engines and staffing platforms like ZipRecruiter, Indeed, and similar sites.
- Reach beyond regional. If last year’s lockdowns showed us anything, it’s that is pays (literally) to expand your horizons – and that means you’re not limited to finding talent within your particular zip code. TeleDirect’s live agent assistance, experts with inbound services and much more, are readily available to help, wherever you’re located!
From direct response & media support to help desk expertise and more, TeleDirect can show you how to thrive, even in the face of extraordinary circumstances. To learn more about our BPO services, or if you need live agent help, fill out our customer contact form or call our remote workspace experts directly at (800) 776-1081.
Thanks for visiting TeleDirect!
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
