Social Media Customer Service

“Follow the money” is one of the most accurate (and sometimes overused) clichés to help business owners, non-profit executives and entrepreneurs evaluate present conditions – and anticipate future trends. In terms of technology, it’s evident where the money is going – directly toward social media channels.

With huge digital advertising budgets now a norm for most businesses, we’ve reached a “tipping point” of sorts with how businesses relate to their customers – and the impact with corresponding customer service portals has been nothing short of revolutionary.

Just five years ago, the primary mode of customer service was through telephone communication and emails. Today, your customers use social media outlets like Instagram, Twitter, Facebook and others to learn more about your products and services – and also offer valuable customer feedback.

If you don’t have a social media contact center or currently lack the infrastructure to support a social media monitoring service, TeleDirect’s streamlined business process outsourcing (BPO) methods will help improve how, when and where you interact with your customer base.

Social Media Lead Generation

With the advent of social media communication, traditional customer service is becoming social customer service. Your need for a social media contact center is generated from a variety of ever-changing business conditions, including the ability to turn a wealth of incoming call data into a source of lead generation and increased sales for your firm.

• Effective customer service – and the right perspective. Is your customer service communication effective? Your answer to this question is paramount to how well you can respond anywhere, anytime, for practically any situation. Thanks to TeleDirect’s proven inbound and outbound call center services – perfect for improving your social media customer service strategy – you’ll stay on top of important developments from unique consumer and customer-based perspectives.
• Quick communication. Today’s customers demand near-instantaneous information. The 300 million Twitter users are just one element of the ever-expanding social media universe. From a new software update to a relatively minor product bulletin, your enterprise needs an effective two-way communication channel. A social media monitoring service is a great place to start, and TeleDirect’s robust, always-ready call center software can help you establish a strategy that’s fast, dependable and flexible.
• Reputation management. Social media matters – and so does your reputation. In many ways, your social media call center is a built-in reputation management mechanism. The speed of social media communications never slows down, and one minor mishap with your company’s products or services will quickly spread like wildfire. And while no firm is flawless in the ability to handle customer complaints, one thing’s for sure: a proactive approach is typically the best way to minimize the damage from negative PR.

Are you using your social media monitoring service the right way, or is your social media contact center using you? TeleDirect’s tech-friendly call center platform can easily integrate with your existing customer service center to improve social customer service response time. And even if you don’t have the resources or expertise to get started, no worries – our BPO social media call center system offers affordable, flexible performance.

See how TeleDirect can improve your social media customer service capability today. Give us a call at (800) 776-1081, or provide us detailed info here. One of our social media customer service consultants will be in touch, and we’ll explore different ways to implement an effective, practical, profit-boosting solution today.