Please fill out the form. All fields are required. This will help us get your information into our system faster. Go to www.speedtest.net to obtain your ip address. Please refer to the image below for the location of the ip address.
IF YOU CAN'T LOG IN TO THE ACD
If the ACD won’t load, or the screen just says "Loading" or "Connecting" and nothing is in the main area of the internet window, this is usually a sign that your ip address has changed. When this happens, go to www.speedtest.net to obtain your ip address as described above. Call the IT Support line at 800-515-1718. When you call please say: “My ip address has changed. My new ip address is xxx.xxx.xxx.xxx"
IF YOU CAN'T LOG IN TO THE DASHBOARD
If after entering your username and password the page returns with blank fields (as if you've typed nothing in them) then you need to have your Dashboard password reset. Call the IT Support line. Please say: “My Dashboard password needs to be reset." Close all browser windows while the Team Lead resets your password. Once they inform you that your password has been reset reopen the Chrome browser then log in to the Dashboard. When you first successfully log in you will be prompted to change your password. You will use the password given to you when prompted for "current password".