Healthcare & Medical Call Center Services
Our healthcare call centers provide HIPAA-compliant patient support, appointment scheduling, and insurance assistance, helping providers deliver responsive, accurate, and secure communication.
Your Partner in Healthcare Call Center Solutions
Our vast knowledge and experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans have enabled us to become an industry leader in the Healthcare Call Center industry.
Health Plan Provider Support
Whether needing help with open enrollment, lead generation/qualification or call inquiry support, we specialize in providing an exceptional call experience while delivering measurable results. Our health plan provider expertise ensures confidential and secure communication due to our HIPAA compliance and have a variety of solutions customized to your exact needs.
Patient Surveys & Assessments
With new regulations and documentation requirements in the Healthcare field, we allow our clients to focus on their core competency of providing exceptional patient care while we obtain answers. Surveys, assessments, satisfaction scores and questionnaires are efficiently processed with reports available immediately upon completion for analytic review and performance measurement.
Medical Practice Solutions
Regardless of medical group size or location, our solutions for physicians and healthcare providers include appointment setting services, reach on-call support, lead capture, patient inquiries, appointment confirmation calls and patient record updates. Having experience with nationwide medical groups, our ability to provide either after-hours or overflow call support is just the start.
Healthcare Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Medical Office & Hospital Clients
High-Risk Clinical Assessment Survey Identification
Daily Triage Support & On-Call Reach Availability
Tailored Healthcare Call Center Solutions for Providers and Payers
Every healthcare organization has unique communication needs. TeleDirect builds call center solutions that integrate with your workflows, address your compliance requirements, and scale to meet seasonal or long-term demand. Our agents adapt to your needs, whether it’s managing every aspect of patient communication or filling gaps in your in-house coverage. They combine clear, respectful communication with quick response times, making sure that patients, members, and providers get the help they need without delay.
Our HIPAA-compliant platform and U.S.-based agents handle a broad range of services, including:
- Patient calls and inquiries: Connect every caller with a live, knowledgeable agent instead of relying on voicemail or message-only systems.
- Appointment scheduling and updates: Manage bookings, confirmations, reschedules, and cancellations to keep care on track.
- Insurance verification and benefits assistance: Confirm coverage for Medicare, Medicaid, and private plans.
- Prescription and test results: Process refill requests and securely deliver patient results.
- Payment and billing support: Assist patients with billing questions and process payments through secure channels.
By consolidating these functions under one trusted partner, providers and payers can free up internal resources to focus on delivering care.
Why Businesses Outsource Healthcare Call Center Services to TeleDirect
Running a medical call center in-house means balancing staffing, training, compliance, and technology. We can do this all while keeping pace with patient expectations. For many organizations, the time and cost involved can pull attention away from direct care.
TeleDirect removes that burden. Our healthcare call center solutions give you:
- Consistent coverage: 24/7/365 availability makes sure that patients can reach you at any time, across all time zones.
- Compliance confidence: HIPAA and HITECH compliance is built into every process, protecting patient privacy and your reputation.
- Scalable operations: Rapidly adjust agent capacity to match seasonal spikes, open enrollment periods, or unexpected surges in call volume.
- Specialized expertise: From Medicare Advantage Plans to vision and dental coverage, our agents understand the terminology, processes, and sensitivities of the healthcare sector.
- Integrated systems: We work with your existing EHR, patient portals, and scheduling platforms to reduce disruption and speed adoption.
With the right mix of technology, skilled agents, and processes built for healthcare, organizations can keep service levels high while avoiding staff burnout. Many see calls answered in less time, smoother patient scheduling, and fewer repeat inquiries. Hospitals, insurers, and private practices alike benefit from an outsourced model that strengthens patient relationships and keeps operations lean.
Our Healthcare Clients Are Saying
“TeleDirect is helping us get care to people who need it. So far, over 30% of the people being contacted are High Risk and many...
CA Medical Provider .
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Healthcare Call Center FAQs
What is a healthcare call center?
Healthcare call centers are teams of trained agents who help healthcare establishments handle inbound (incoming) calls from patients. They also provide other administrative tasks such as patient surveys and Medicare assistance.
Do your agents have the required training?
Our employees have worked with different types of medical and healthcare practices, so they are familiar with how the industry works. Before getting started on your project, however, they’ll learn about our practice and practices for accurate patient support.
How do you ensure data security?
Our healthcare call center services and processes are HIPAA compliant. We use robust IT infrastructure to ensure that patient records and other confidential information are secure and private.
What establishments do you service in the healthcare industry?
TeleDirect serves clinics, hospitals, dental care, and other practices in the healthcare industry. Regardless of the size of your establishment, you can count on our expertise and experiences to help!
Are your agents bilingual?
Yes, we have agents speaking different languages spoken here in the United States, including English and Spanish. If you have a community of non-English speaking patients that you’d like us to support, we can provide you with agents speaking the language.
What makes TeleDirect’s healthcare call centers different from others?
Our healthcare call centers combine HIPAA compliance with experienced agents and service models shaped around your operations. Patients can reach us any time, and we work within your existing systems to keep processes smooth and secure. That way, communication stays steady, even when call volumes spike.
How do your healthcare call center solutions improve patient care?
Patients receive help more quickly when calls are answered promptly and schedules are kept up to date. Our agents handle routine questions, confirm appointments, and pass urgent issues to the right staff, so providers can focus on care instead of chasing messages.
Can your healthcare call centers integrate with my existing systems?
Yes. We work with a wide range of EHR platforms, patient portals, and scheduling tools. Our team coordinates with your IT staff to keep processes familiar for staff while improving service for patients, minimizing downtime, and helping your team maintain focus on delivering quality care.
