Tier 1 Tech Support
With our Tier 1 outsourced IT support agents, you can offer your customers first-class tech support, every time.
Services Provided
- Managed IT Services
- Cloud Backup
- Voiceover Internet Protocol (VoIP)
- Monitoring Services
- Data Backup & Restoration
- Firewall Services
- Cybersecurity
- Office 365/Email
Is Productivity Flagging?
If your IT crew has to troubleshoot and handle customer communication, they might be too overstretched to be efficient. With TeleDirect, your team focuses on problem-solving while our Tier 1 technical support agents tackle customer support. At TeleDirect, we have support strategies for every business problem that comes your way.
Lower Expenses
Outsourcing your tier support staff can decrease overall costs, minimize admin oversight and help your overall bottom line. Our expert staff has been recruited and trained with your company’s success in mind—and we provide their payroll and benefits, so you don’t need to worry about it.
Increase Satisfaction
Your customers deserve professional, expert Tier 1 tech support…and at TeleDirect, we deliver. We work as an extension of your team so that your clients receive the best support possible. Our agents’ troubleshooting and communication skills provide assurance and speedy solutions when your customers need them most—and they will remember that.
Agent Experience
At TeleDirect, our IT agents are the best in the business—and we work hard to maintain that level of excellence. Our agent calls are constantly reviewed to ensure exceptional call performance. All of our agents are based in the U.S. and speak English and Spanish.
IT Support Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Percentage of consumers who prefer live agent support
Consumers who tell others about positive customer service experiences
Consumers satisfied by slow (but eventually successful) troubleshooting
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
Learn More or Get Started
Get Custom Pricing & Access To Exclusive Deals.
What Our IT Support Clients Are Saying
Worked with Tele-direct for over twelve years
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Always available and willing to answer questions
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
We have worked with TeleDirect for over 12 years
We have worked with TeleDirect for over 12 years and have had wonderful interactions with them; from their customer service reps, to billing, to the agents we call from time to time for test calls and script verification!
Teledirect was a great help!
Teledirect was a great help during COVID, and until today. Our rep is always helping us with adopting to our schedules. We are now much more efficient than when we had a full-time receptionist. As a business owner, I saved countless hours and money. And best of all we never lose a message.
Have been working with TeleDirect for over a month
Have been working with TeleDirect for over a month now, and super impressed with the quality and professionalism of their agents. We’ve gotten great feedback from our customers, and feel very lucky to have found this team!
Excellent customer service
Excellent customer service. The team is very attentive, prompt, pleasant and most of all professional.
We have used TeleDirect for ten years
We have used TeleDirect for ten years now and are very pleased with them. Anytime we have had an issue or wanted to change something they are always accommodating.
TeleDirect has been a valued partner of ours
TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Kat Keys with TeleDirect
Kat Keys with TeleDirect Client services provides us with excellent service! Kat has always been available to answer any and all our questions promptly as well as thoroughly. Very grateful to have someone like Kat to help us with all our needs. 5 stars!
Kat is so helpful!
Kat is so helpful! I highly recommend this service.
Teledirect has been crucial in handling seminar reservations
Teledirect has been crucial in handling seminar reservations for us. With them, we can focus on doing other things to keep our business running and our patients healthy!
Thank you Teledirect
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can’t recommend them highly enough.
I have had the pleasure of working with Teledirect
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can’t imagine working with anyone else.
Teledirect is a great call answering service
Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
I am a first timer when it comes to outsourcing
I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.
We have been using TeleDirect as an off-hour call center
We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
My CSR is responsive and informative
My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.
TeleDirect has done an admirable job
TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
After being a client of and working with TeleDirect services for about 15 years
After being a client of and working with TeleDirect services for about 15 years, TeleDirect’s commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Our account Rep Kat always responds quickly
Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.
Tech Support FAQs
What does IT tech support do?
Problem-solving. When your customers run into any type of tech problem, from a glitchy app to issues accessing their account, your IT tech support staff will save the day through logical troubleshooting and patient communication.
What is tech support in a call center?
Dedicated communication. Our agents work as an extension of your existing tech support team, which we know is filled with IT pros who can solve any problem. Our crew handles your customer calls and inquiries, so your internal team can focus more on troubleshooting the cases as they arise.
What is included in IT support?
Everything you need. Our IT services include cloud backup, VoIP, monitoring, data backup and restoration, firewall services, cybersecurity and Office 365/email.
Are technical support and call centers the same?
Not always. Call centers focus solely on customer communication and support, while tech support (and its related processes) can be internal.
What is Tier 1 tech support? Do other tiers exist?
Yes. Tier 1 tech support refers to the first level of support needed for a tech inquiry. If the case needs more specific support, it will be escalated to Tier 2 or Tier 3.
