HIPAA and PCI Compliance
Secure, Compliant, and Always On — The Teledirect Standard
At Teledirect, data security and regulatory compliance aren’t just checkboxes—we build our entire business around them. As a U.S.-based, 24/7/365 call center, we offer HIPAA and PCI DSS compliant services trusted by top-tier organizations in healthcare, finance, insurance, and more.
We go beyond meeting minimum standards. From the infrastructure we use to the way our agents are trained, every layer of our operation is designed with security, privacy, and client trust in mind.
HIPAA-Compliant Call Center Services
Teledirect supports healthcare providers, insurers, and their business associates with fully HIPAA-compliant call center solutions. We are equipped to handle Protected Health Information (PHI) with the highest levels of confidentiality and accountability.
Our HIPAA safeguards include:
Signed Business Associate Agreements (BAAs)
Data encryption in transit and at rest
Role-based access control to PHI
Quarterly HIPAA training for all agents
Routine audits and risk assessments
What sets us apart:
Unlike many offshore or “HIPAA-capable” providers, Teledirect guarantees compliance with full audit support, real-time monitoring, and U.S.-based management oversight for all healthcare accounts.
PCI DSS Compliance for Payment Security
Teledirect is also PCI DSS compliant, providing secure call center services for companies that accept credit card payments over the phone.
Our PCI practices include:
Secure processing through trusted third-party gateways
No local storage of payment data
Redaction protocols to prevent sensitive information from being recorded
Annual PCI audits and agent training on payment compliance
Why we’re better:
Many competitors rely on basic scripts and manual handling. We go further—using advanced tools like redacted call recordings, tokenization, and secure IVRs to protect every transaction.
Cloud Security Backed by AWS
All Teledirect platforms are hosted on Amazon Web Services (AWS)—a leader in secure cloud computing. Our infrastructure benefits from AWS’s global reliability and compliance certifications including SOC 2 and SOC 3.
Benefits of our cloud environment:
99.99% uptime
Daily encrypted backups and cross-region redundancy
Advanced firewall and DDoS protection
MFA and role-based access
Our edge:
We are a cloud-native call center. While many providers still rely on legacy or on-premise tools, our AWS environment gives clients unmatched resilience, flexibility, and data integrity.
Additional Safeguards
Our layered security strategy includes:
Multi-factor authentication (MFA)
Endpoint detection and response (EDR)
Regular vulnerability scanning and penetration testing
Strict employee access policies
Background checks for all staff
How Teledirect Compares to Other Call Centers
| Feature | Teledirect | Typical Call Center |
|---|---|---|
| HIPAA Compliance | Full compliance, BAAs, real-time monitoring | Partial or inconsistent support |
| PCI DSS Standards | Tokenization, redacted recordings, secure IVR | Basic controls, manual entry |
| Cloud Infrastructure | AWS with SOC 2 & 3, 24/7 monitoring | On-premise or outdated platforms |
| Agent Training | Quarterly HIPAA/PCI training and live QA | General call handling focus only |
| Client Transparency | Real-time reporting | Limited or delayed visibility |
Why Clients Choose Teledirect
Choosing a compliant call center isn’t just about risk reduction—it’s about choosing a partner you can trust with your brand, your customers, and your future. Teledirect combines decades of operational excellence with modern cloud architecture and rigorous compliance protocols.
Whether you’re in healthcare, finance, insurance, or another regulated industry, we give you the confidence to scale—securely and compliantly.
Want to learn more about our compliance programs?
Contact us to speak with a specialist today.
