Outsourced Call Center Solutions for Utility and Energy Providers

From insurance companies to financial service providers, TeleDirect’s business process outsourced (BPO) call center platform is a streamlined, customer-friendly tool that enhances client confidence, increases advertising opportunities, and reduces call waiting times – all crucial factors for any business or non-profit.

Now, energy call center companies assist utility companies all across the United States to handle both inbound and outbound communication, along with a host of other call center services.

Your customers take you for granted at times. With the flick of switch or turn of the faucet, you’re expected to deliver. We take that same philosophy with our own customers. You rely on our cutting-edge, enterprise client communication platform to provide exceptional call center service day in, day out, all year long. We take this responsibility seriously with our utility call center services - just like you do for your own customer base!

Just some of the utilities that benefit from our BPO call center solutions include:

• Municipal services. From water company customer service to other residential utilities, streamlined customer service is a must-have. TeleDirect’s energy & utilities call center services are ideal for small, medium, and large municipal firms.
• Utility companies. If your electric customer service or gas customer service requires a boost in efficiency and productivity, look no further than TeleDirect. We’re a preferred provider of reliable, cost-effective call center solutions for utility companies everywhere.
• Utility consumer advocacy agencies. Beyond traditional energy & utilities call center services, we can also assist peripheral organizations (co-ops, consumer advocates, etc.) whose sole mission is to provide the best brand of customer service – which is exactly what TeleDirect gives each of our customers! We’re one of the top energy call center companies for a reason – try our BPO services and utility call center platform today!

TeleDirect’s call center outsourcing services include:

• Complete customer service communication needs. Whatever your customer service needs are, TeleDirect’s contact center can help. Our customer service tools are ready to deploy, regardless of your particular utility sector – water, electric, gas, and more!
• Inbound and outbound call center support. Inbound support is imperative to help with electric customer service requirements, and the same goes for gas & water utilities, too. Unlike other energy call center companies, we realize this important element of client communication. TeleDirect also provides two-way communication with an intuitive, marketing-friendly outbound platform. We have your utilities call center covered both ways.
• Custom call center for utility companies. From automated excellence to live agent expertise, TeleDirect has the resources and industry know-how (for gas, electric, and water utilities) to ensure your enterprise is always engaged and informed of your customers’ needs.

Full Utilities Call Center Support: Why We’re Perfect for Call Center For Utility Companies

All utilities call centers today require robust capability in order to handle a broad array of customer service. From important product and service updates to outage communication, energy & utilities call center services need to be on top of everything – all the time. Not all energy call center companies understand the big picture of comprehensive outsourcing. And if your utilities call center doesn’t, customers will look for other utility providers to deliver reliable power and services.

Here’s how TeleDirect gives you an advantage over the competition:

• Comprehensive BPO services. Our utilities call center support and call center outsourcing starts with your particular needs – and we build a complete call center based on your own requirements. TeleDirect’s energy & utilities call center services isn’t a one size fits all proposition. You tell us what you need, and we do the rest. Custom, comprehensive solutions are an integral part of our call center outsourcing and energy & utilities call center services.
• Lead response management that leads the way. If you run a water company, customer service isn’t the only thing – it’s everything. Retaining existing clients is important, but you’d like to acquire new customers, too. With our lead response tools, your BPO call center creates marketing opportunities, all while handling your basic energy & utility call center services. Leverage our call center for utility companies and grow your business today and discover why TeleDirect is one of the leading energy call center companies!
• Leading uptime for your utility call center. For power and utility companies, uptime is everything. Outages not only look bad on your business – they’re also disastrous for your customers. On a macro level, it’s not hard to understand why reliability matters for your utility company. From a micro perspective, your utility call center is no different. Your customers need to be able to communicate with you constantly. From outage notifications to rate changes and a hundred other things, every electricity call center requires rock-solid, reliable uptime. That’s where TeleDirect delivers for any energy call center. Our infrastructure features Amazon Web Services (AWS) reliability, along with other leading applications like Twilio to ensure high performance at all times.

Try TeleDirect’s Call Center for Utility Companies

See why we’re one of the top utility call centers going today. TeleDirect is a trusted leader for BPO call center support across a wide range of industries, and our expertise includes full customer service support and call center outsourcing  for water companies, electricity providers, gas line enterprises, and more.

Experience next-level service from one of the highest rated energy call center companies – give us a call at (800) 776-1081, or fill out our customer contact form. TeleDirect’s utilities call center experts will follow up with water company customer service suggestions, call center service plans, gas customer service solutions, and more. We look forward to exceeding your energy & utilities call center service needs – contact us today.