Telecommunications

Streamline your customer support and communications

When it comes to customer service, telecommunications does not have a great reputation. In fact, many customers have come to expect excruciatingly long hold times, disconnected calls and unhelpful robot responses when they require support from their internet, phone or cable providers. Not exactly what you want from an industry with the word “communications” in its title.

That’s where an experienced telecommunications call center comes in—and at TeleDirect, we’re at the top of the industry.

Services Provided

At TeleDirect, we offer a full range of telecom contact center services, all designed to help streamline your customer support and communications. These business process outsourcing (BPO) services can be fully customized depending on the needs of your brand, and include:

• Inbound Answering
  You can’t always be available to take calls—but we can. Our live agents are available whenever your customers have questions, require support or need to troubleshoot something.
• Outbound Calling
  Need to get in touch with a customer? Following up on a lead? Our agents have it handled. If you prefer, we can work with customized scripts developed by your team, so every call remains wholly on-brand.
• Payment and Billing Support
  With our secure and straightforward billing support solutions, you can expect organized payments, every time.
• Appointments and Scheduling
  Our team can ensure that all of your appointments are in order, from consultation to installation, and in the case of any repairs.
• 24/7 Customer Support
  Our team is available 24 hours a day, 7 days a week. We have agents operating across the US at all times, so your team can rest easy knowing your customers have the support they deserve.

Telecommunication Stats

Telecommunications is an enormous industry here in the US, and it’s only growing bigger. With revenue of more than $146 billion, the American industry is the largest in the world—and by the end of 2022, it’s expected to expand even more, by 3.67%. There’s never been a better time to optimize your company’s telecommunications call center.

Telecommunications Call Center

Your telecommunications call center is at the center of your business—it’s the key to connecting with your clients and ensuring they feel safe in your hands. Having a helpful and supportive telecom contact center will make all the difference to your clients. That strong connection with your cutomers leads to more sales, better lead retention and improved overall brand reputation.

TeleDirect: Telecommunications Call Center Provider

Here at TeleDirect, we are America’s preferred BPO service for all things customer service and communication related within the telecom industry. By incorporating our telecom call center into your business strategy, you’ll enjoy more satisfied customers, increased sales and happier staff. It all starts by contacting our team at (800) 776-1081. We look forward to helping your business grow!