What Makes a Great Call Center Rep?
Call center reps are the heart of every well-run contact center. With so much discussion about technology and how it has transformed how call centers operate, the most valuable resource is still – and always has been – professional, courteous, knowledgeable call center reps.
If you’ve thought about becoming a call center rep, or are interested in exploring different career options in the call center field, keep reading! The business process outsourcing (BPO) experts here at TeleDirect put together this informative article to answer some questions (like how much does a call center rep make) and dive into different aspects of call center reps and associated careers.
Call Center Rep Skills, Career Information & More
So which skills are crucial for call center reps? Think about the best call center experiences you’ve had – most likely, they were the result of an informed, empathetic, on-point professional. That said, it’s important to have these traits (or improve them) if you’d like to become a call center rep:
- Organization (ability to answer different questions related to different issues)
- Ability to listen
- Clear communication
- And more
These call center rep skills are crucial for any prospective employee. And since call center employment is projected to grow almost 40% well into the 2020s, now is a great time to consider a job in the field and join our team here at TeleDirect!
How much does a call center rep make? According to the latest salary research data, call center reps should expect to make somewhere between $30-40k annually in the United States, with plentiful opportunities for advancement – and a higher salary!
Call Center Reps – Motivation is Important!
If your organization isn’t sure how to motivate call center reps, try these simple tips & tricks:
- Offer work from home flexibility – many of today’s call center reps jobs are able to work remotely, which is a big plus for work & life balance.
- Provide incentives – with tools like real-time reporting available, employers can easily track how well call center reps are doing…make sure to reward high-end performance!
- Train, and train some more – if call center reps feel disconnected from their duties, it’s hard to maintain a motivated workforce. Regular training helps keep call center reps motivated.
If you’re interested in becoming a call center representative, check out our application page, and join the leader in call center BPO performance! Thanks for visiting TeleDirect – if you have any questions about our services, don’t hesitate to call (800) 776-1081 or compete our client contact form.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.