Inbound Call Center

Used by a growing number of industries such as healthcare, financial services, retail, insurance, technology and media, inbound call centers help companies around the world improve productivity, efficiency, and profits.

Inbound call center solutions do more than just provide answers to customer inquiries and close sales.

TeleDirect’s proven inbound call center outsourcing solution offers full functionality and services focused on efficiency. Thanks to our intelligent technology and the best trained live agents in the industry – for any industry – TeleDirect is the preferred choice for inbound call centers everywhere.

TeleDirect’s customer-friendly approach and considerable inbound call center service capability gives you a distinct advantage over the competition. With our inbound call center solutions, you’ll enjoy the flexibility to pursue business critical functions, even while TeleDirect fine tunes and optimizes your inbound call center platform. Small, medium and large businesses all across the globe rely on TeleDirect for their inbound services – contact us today to see how we can help!

While other outsourcing companies apply a one size fits all approach, we realize that your requirements differ from others. Our customized inbound call center outsourcing allows you to implement an agile, flexible, robust contact platform that handles all your communication needs.

When it comes to business process outsourcing (BPO) expertise for inbound call center solutions, nobody beats TeleDirect for value and results. See why we’re the preferred inbound call center for companies all across the world.

Proven inbound call center outsourcing. Customized inbound call center services. Complete coverage for all your inbound needs. And competent personnel every step of the way – that’s the TeleDirect difference.

But that’s not all. Using dedicated and shared agent support models, our staff also provides:

• Lead verification and qualification. As part of your call center’s functional profile, TeleDirect offers built-in tools and analytical resources to help you capture leads that might’ve previously escaped your attention. Our inbound call center platform includes the best lead verification and qualification money can buy. TeleDirect’s inbound agents and intuitive, intelligent software cuts through the noise and provides actionable, useful information you need – exactly when you need it.
• Customer service.  We offer outstanding customer service to you, so you can provide the same attention to detail to your own clients. It’s one reason why TeleDirect is one of the most trusted options for inbound call center customer service.Part of customer service includes top-flight inbound call center services. An efficient call center, at its very core, is an inbound call center. TeleDirect’s inbound call centers and associated inbound call center outsourcing represent the most responsive, ready-to-deploy outsourced solutions available anywhere. Unlike other inbound call center services, TeleDirect’s customer-centric platform puts your needs first – so you can put your own client’s concerns first. It’s a win-win situation for everyone involved. TeleDirect’s inbound call center service runs in the background, as dependable as ever.
• Technical support. Does your inbound call center include useful technical support? Sometimes, your customers simply need an answer about your product or service. For software companies, inbound call center services should have world-class technical support (both automated and live agents). Yet too many times, pressing questions lead to more questions. Get the answers you need – and your clients demand – with TeleDirect’s exceptional customer technical support. Whether you need top-trained live agents to handle heavy call volume, or an upgraded infrastructure to handle ever-increasing demand, TeleDirect has the inbound call center service solution you need!
• Reservation services.When your customers decide they are ready to learn more about your business, service or product, you need to be prepared to support them. We will help you be there to capture their interest 24/7/365. Stay in touch with your clients with a thorough, cut-no-corners reservation service. Live agents and automated support ensure your clients receive prompt, professional service – anytime, all the time. Without a reservation platform for your inbound call center, you’re missing out on crucial follow-up communication. Don’t settle for just any reservation service. Contact TeleDirect today!
• Order processing. In the business world, nothing is more frustrating than missing out on golden opportunities. When your clients are ready to place an order, your call center is the perfect tool to help out – and with TeleDirect’s API enabled scripting software your systems will be supercharged to consistently deliver, even when you are sleeping. And regardless of your specific industry or business, TeleDirect’s agents and inbound call center outsourcing tools bring a polished, professional element to your order processing call center activity. For growing businesses, a two-tier plan to handle inbound customer service – with our live agents and cutting-edge technology – puts you in a better position to handle significant calls, all throughout the year. For 24/7/365 call center assistance, nobody beats TeleDirect!
• Direct response and media support. Most inbound call centers lack direct response and media support functionality. But TeleDirect is different. We leverage a dynamic workforce model to flex with your spikes in call volume. This makes our shared agent model a popular inbound call center service option. Best of all, our direct response and media support services are integrated with TeleDirect’s powerful, sales-friendly lead qualification tools, so your inbound call center is just a point of contact for customers – it’s also a valuable marketing resource as well!
• Overflow and after-hours support. When a 40-hour week simply isn’t enough time to get everything done, our inbound call center services work overtime – anytime – to ensure you won’t fall behind. Need additional products and services to improve your automated call center inbound capability? How about a half-dozen live agents to manage an exceptionally busy sales period? Contact TeleDirect’s and enjoy multi-industry call center expertise. Whenever you need it – even when your schedule won’t allow!
• Help desk services. Complete help desk assistance – whether you need on-hand technical assistance or automated support – helps separate TeleDirect’s inbound service from the competition. Whenever your clients demand timely support, your inbound call center needs instant, accurate responses. TeleDirect, the leader in inbound call center companies, helps you keep up with current demand, and also provides the flexibility and scale of services to accommodate additional clients. With so much to offer, our inbound call center acts as your virtual receptionist. We’re everywhere you need to be, all the time!

An inbound call center service provides all these benefits without disrupting your daily business activities, allowing your staff to focus on the core competencies of your business. Free to concentrate on what you do best, you’ll see immediate results, from the bottom line to customer service feedback. Best of all, we can implement inbound call center service improvements right away, whether you’re looking at targeted enhancements, or a complete system overhaul. Contact TeleDirect today, and we’ll show you a better way with our inbound call center solutions.

Why choose our inbound call center outsourcing solution?

Make a great first impression.

Your inbound call center never gets a second chance to make a first impression. Your initial interaction with clients often makes the difference between a one-time contact and a long-time customer. This is where TeleDirect excels with on-point, affordable inbound call center services & solutions. Often, an inbound call is the first contact a customer has with your business. With our inbound call center outsourcing ,TeleDirect ensures it won’t be the last. We use highly trained call agents and professionally written scripts to deliver superb customer service that makes your callers feel respected and appreciated. Why turn away customers with impersonal automated call systems when you can delight them with live, well-trained call agents?

It's true – you never get a second chance to make a first impression. Make that initial customer contact count with TeleDirect. We’ll put together a practical, affordable plan to improve your inbound call center.

Easily handle high call volumes.

A major cause of lost sales is people who get tired of waiting and hang up the phone before one of your staff can respond. Inbound call centers avoid this problem by providing call agents who assist your company’s dedicated agents during peak hours or when the volume of incoming calls exceed normal levels.

Enjoy added security and redundancy.

A key component of an efficient inbound call center is reliability. With TeleDirect’s cutting-edge technology and infrastructure – we implement Amazon Web Services (AWS) and Twilio to ensure exceptional uptime – we’re different from other inbound call center companies. While ability is fine, it’s useless without availability.

Plus, all TeleDirect inbound call center solutions are ISO 27001 certified, HIPPA HiTech compliant, and also meet PCI DSS standards. Our security and redundancy protocols go above and beyond to ensure your system has the bandwidth and infrastructure to handle anything that comes your way. No other inbound call center outsourcing center handles security & redundancy like TeleDirect!

No costly employee training.

Training your own employees to manage inbound calls with the same level of professionalism as inbound call center agents costs a significant amount of time and money. With TeleDirect, we handle all the time and cost of training our call agents so you don’t have to. We focus on hiring people who enjoy talking on the phone and helping people solve problems.

Conduct business around the globe.

Don’t let global opportunities pass you by. Conducting business by phone means you have to be available when your customers want to do business. Our call agents work  around the clock, every day of the week, to help your regional operations handle worldwide customer service requests. Unlike most businesses, tour inbound call center outsourcing  operates a 24/7 call center in a cost-effective, efficient manner.

Focus on your core business – and realize your goals.

Asking your employees to receive and manage inbound calls from customers is like operating two businesses in one. It requires a completely different set of skills, knowledge and infrastructure from the business you operate. Acquiring these resources incurs significant costs. In the meantime, you have business goals to achieve.

Using an outsourced inbound call center eliminates these problems by managing the calls in an off-site location with highly trained professionals. That way, your employees can help grow your core business by focusing on what they do best. Let TeleDirect handle your inbound call center service, and see how our business process outsourced solutions can work for you – today!

Beyond our standard and customized inbound call center solutions, we also provide top-end outbound services, too. Inbound and outbound communication is critical for your call center, and TeleDirect delivers on both fronts simultaneously.

When you’re ready to provide all your customers with world-class inbound call center outsourcing and provide exceptional performance and results for your own business, call TeleDirect! Our inbound call center services consultants are available by phone at (800) 776-1081, and you can also get a quote for our call center services here. See how our 24/7 call center services can benefit your business and increase sales!

Industry-wide expertise. Superior inbound & outbound communication strategies. Complete inbound call center services. Reservation services and much more. If you’ve tried other inbound call center companies and are ready to experience the best possible call center service, TeleDirect is the only provider you need. Thanks for visiting TeleDirect – we look forward to helping your business today!