24/7 Call Center Services
Business never sleeps, even if you and your call center staff do. That’s why it’s more important than ever to have a 24 hour call center available for your clients. When 24 hour call centers first became prominent, they were limited to a few select enterprises. Hospitals, critical care centers and even financial service firms have always used 24/7 answering services. Nowadays, a 24 hour answering service is required by every enterprise, from large, multi-national corporations to non-profits. And the demand for 24/7 answering services continues to grow.
In the early days of call center support, so-called “critical” operations demanded 24 hour call answering. This limited scale, focused brand of call center activity was, by definition, a specialized type of customer (or patient) interface. And in many ways, the 24 hour call center was a critical element of client satisfaction.
That was then, and this is now. Today, 24 hour telephone answering services separate those who say customer service is important, and those who actually take the steps to ensure 24/7 answering services. TeleDirect, the leader in efficient, cost-effective business process outsourcing (BPO) services, is the preferred outsourced 24/7 call center for small, medium and large businesses everywhere, along with patient-focused groups, political campaign headquarters, and more!
Now, regardless of the industry, having a 24/7 call center is less of an option and more of a necessity. TeleDirect’s 24 hour answering service provides everything you’re looking for in an around-the-clock customer interface. Our 24/7 call center capability includes intuitive tools, advanced technology (to help ensure optimal uptime), and the best customer support you’ll find anywhere. Here are some advantages you’ll enjoy with TeleDirect’s 24 hour phone answering service:
- Reliable service. Thanks to high-end infrastructure – Amazon Web Services (AWS) and Twilio help drive our network and telephone services – TeleDirect is the preferred 24/7 call center, whether you need automated support or live agent help. Reliability can’t be taken for granted, but you can’t blame our customers for thinking it is. With our robust infrastructure and world-class redundancy and security, nobody beats TeleDirect for 24 hour call answering. See why we’re the optimal choice for streamlined, superior, super-reliable 24/7 call center services – contact us today.
- Measureable results. Your 24 hour phone answering service is a crucial customer contact portal. But TeleDirect helps you capture valuable information about each and every call, at all hours of the day. From resolution analytics to basic call information (agent name, client data, etc.), we’re always monitoring your 24/7 call center, so you don’t have to. If you don’t have a 24 hour call center, but are interested in expanding your current customer service platform, contact TeleDirect today. We’ll help you implement measurable results – with bottom line improvements that are hard to ignore! And for us, the bottom line is always your particular needs – including your 24 hour telephone answering service and beyond.
- Industry-leading agents. For some companies, there are times when 24/7 call center support must include live agent expertise. All of TeleDirect’s phone personnel and call support agents go through the most rigorous training protocols in the industry, so you know you’re getting the best possible assistance – 24 hours a day, 7 days per week! Whenever you need additional help, TeleDirect’s outsourced agents are the perfect solution. Our agents can be deployed across a wide range of industries and business sectors. When you receive live agent help through TeleDirect, seamless integration comes standard – and so does professional, competent, customer-first service!
- Unmatched security protocols. A 24 hour answering service is always in operation – which is a good thing for timely customer response. But the flipside of a continuously running call center has serious consequences: the bad guys always have their eyes on you and your 24 hour call center. From cyber security threats to targeted hacking, your 24/7 answering service is always open for attack, even if you don’t think it is. TeleDirect offers the most technologically advanced security plan for your 24 hour call center, and our own standards meet and exceed federal security benchmarks. With TeleDirect in your corner, you can conduct 24 hour telephone answering services with confidence! Speaking of security protocols, TeleDirect’s 24/7 answering service meets all federal HIPAA requirements and standards, which means we’re the perfect outsourced call center solution for hospitals, medical clinics, and related organizations. A 24 hour answering service is only as good as its security plan. Don’t trust your 24/7 call center with any outsourced provider – go with the most trusted answering service and call center solution today – TeleDirect!
- The best all-around call center platform available today. Scripting tools. Advanced cloud-based infrastructure. Industry leading security and redundancy. And a turnkey, flexible 24/7 call center solution that’s ready whenever you are. From targeted improvements to system-wide overhauls, no other BPO solution offers TeleDirect’s 24/7 call center capability. Our call center includes the most reliable 24/7 call center services you’ll find anywhere. Call us today!
24 Hour Call Center Services – Call TeleDirect Today
Around the clock customer service is essential for any business serious about their client satisfaction feedback. TeleDirect can help you establish a 24/7 answering service as part of your existing call center program, and also provide precise upgrades where necessary. And even if you don’t have a call center, we’ll ensure you have a reliable, reputable client call answering service as quickly as possible. Part of our turnkey 24/7 call center solutions includes customized support and implementation. We’ve helped businesses just like yours with every 24 hour call answering need imaginable – and we’re ready to take your call center to the next level with our proprietary BPO services. If you’d like to know what an expertly outsourced 24 hour call center can do for you, contact TeleDirect today.
TeleDirect’s live agent support can help you bridge the gap during ultra-busy periods, too. Sometimes, you want your 24/7 call center to include 25/7 capability. When there are not enough hours in the day – or days in the week – there’s always TeleDirect’s business process outsourcing to offer critical, timely assistance! Our highly trained agents are ideal for any industry, and help maintain (and even improve) your customer service when you need it most!
To get started today, visit our contact page and supply with your contact info. A TeleDirect 24/7 call center consultant will reach out to discuss various solutions, regardless of your requirements. You can also call our office at (800) 776-1081. If you’d like to get a quote for our 24/7 call center services, click here. Thanks for visiting TeleDirect, the leader in 24 hour call center service integration. Our experts are here to get your answering service fully functional – call us and see how we can help!