IF YOU CAN'T LOG IN TO THE ACD
Symptom 1: The ACD won’t load, the screen continues to say “Loading” or “Connecting”, the page is blank.
Symptom 2: You are unable to see the Username and Password fields on the ACD page.
This is usually a sign that your public ip address has changed. When this happens, go to www.speedtest.net to obtain your ip address. The red arrow in the image below shows where your ip address is located. Call the IT Support line at 800-515-1718 and give them your new ip address. When the IT staff receives your ticket they will update your information and notify you via text message (or email, if your phone is unable to receive text messages). You do not need to call the support line again unless your ip address changes again.
When you call please say: “My ip address has changed. My new ip address is xxx.xxx.xxx.xxx”