Seasonal Account Call Center Consulting | Complete BPO Services | Full Call Center Assistance During the Holidays
The holidays are here – is your contact center ready for this most wonderful time of the year?
During the holidays, call centers are faced with a unique set of challenges, not the least of which is increased call activity. Throw in added emphasis on product recalls and other high-priority communication, and your contact center can quickly become overwhelmed.
Ensure you’re on your clients’ nice list and avoid naughty customer feedback with TeleDirect!
With our business process outsourcing (BPO) services during the holidays, your contact center will manage increased volume, improve customer service metrics and streamline day-to-day activities, even in the face of year-end mayhem that’s usually associated with outbound calling on holidays.
Manage Your Call Center During the Holidays with TeleDirect
Devising a strategy for outbound calling on holidays starts with a well-planned plan of attack. Whether you need help with reservation services or sales-focused tasks like lead response management, TeleDirect is here to help – simply fill out our customer contact form and we’ll get your holiday call center strategy up and running.
To implement “need-it-now” help, try these things ASAP:
- Call in after-hours support. Heavy call volumes are as much a part of outbound calling on holidays as Santa Claus, festive get-togethers and gift giving. But it doesn’t have to derail your call center activities during the holidays. TeleDirect’s overflow & after-hours support is a critical tool to keep your customers engaged and informed.
- Boost help desk services. During the holidays, your contact center fields many more questions related to help desk activities. If you need Tier 1 tech support, TeleDirect has a turnkey customer support solution to keep the rest of your contact center on track, even as we handle your clients’ most pressing needs.
- Focus on customer tendencies. Outbound calling on holidays is stressful enough, and it helps to have some advance knowledge of what your customers are going to ask – even before they ask! With our value-added market research metrics at your disposal, you’ll streamline your seasonal account call center with greater efficiency so your outreach strategies remain on-point during the holidays and beyond!
TeleDirect: Your Seasonal Account Call Center Solution – for Any Season!
Many of our customers request TeleDirect’s assistance for outbound calling on holidays, only to realize our BPO services are ideal for contact center assistance – and not just during the holidays!
For a professional assessment of your call center’s requirements, fill out our customer contact form or call our seasonal account call center experts at (800) 776-1081. Thanks for considering TeleDirect as your all-in-one solution for call center support during the holidays. From everyone here at TeleDirect, Happy Holidays to you and yours!