Janeen is an experienced Operations Manager who is passionate about Customer Service. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to our Moment of Truth focus on each and every call. She works closely with Client Services and Sales to ensure our Clients are completely satisfied with the level of service we provide. Her experience, passion and dedication is the strength of our Work Force Management, Quality and Training Teams. With over 20 years of experience leading award winning teams in Service and Sales, Janeen understands the importance of delivering on results.