- Know your brand, Know your customer. Have an in depth understanding of your customer to better solve their problems.
- Build trust with reliable communication. Always respond promptly and make your contact info easy to find.
- Pay attention to key touch points. How do your customers prefer to contact you? Cater to them!
- Give customer an easy way to provide feedback. Let them know you care and encourage their honest feedback by asking for it.
- Outsource processes outside your core competencies. Teledirect provides 24/7 customer service that increases satisfaction and rives conversions.