Let’s talk about the concept of “normal business hours.”
For your business, they’re somewhere in the standard 9 to 5 range, give or take a few hours either way, depending on your business sector, service or specialty.
For your customers, they’re noon to midnight. Every day. Every week. 24/7/365.
Standard business hours are well defined. Customer service hours, on the other hand, literally never end.
Which is why an after-hours answering service can help your business optimize ROI, generate new business, relay critical information, and much more.
- Constant communication. Countless customers (and would-be customers) are lost after normal business hours. Whether your clients are looking for information related to a recall or would like general customer support, missed calls are literally missed opportunities to ensure your customers you’re always there for them. It all starts with a flexible yet robust inbound architecture.
- Reservation services. Face-to-face meetings – even during extraordinary circumstances like the COVID-19 crisis – are still a critical part of closing the deal. Without reliable reservation capability, it’s next to impossible to manage a busy schedule.
- Direct response & media support. Does your answering service also include multi-channel flexibility? With a forward-thinking strategy that includes social media and other 24/7 modes of communication, TeleDirect offers unmatched media support and direct response services.
- Live agent expertise. People prefer human interaction over an automated response every time. Even if your full-time employees aren’t able to handle after-hours answering duties, TeleDirect has you covered. Our professional, friendly, thoroughly trained agents are here to help your after-hours communication requirements, for any industry.
Events like COVID-19 amplify existing weaknesses for any enterprise. But with TeleDirect’s expert, readily available business process outsourcing services, you’ll have the tools and resources to thrive and capitalize on business opportunities – even when your full-time staff has logged off for the day!
See how TeleDirect will bolster your after-hours answering services today. Fill out our customer contact form or call (800) 776-1081.