IF YOU CAN'T LOG IN TO THE DASHBOARD
Symptom 1: You enter your Username and Password but the page returns with blank fields (as if you’ve typed nothing in them).
You need to have your Dashboard password reset. Call the IT Support line at 800-515-1718.
When you call please say: “My Dashboard password needs to be reset. I cannot access the dashboard”
- Close all browser windows
- Wait 5-10 minutes
- Retry with the password IT Support provided you
- Log in
- If you are still unable to access the Dashboard then call again
At first successful login to the Dashboard you will be prompted to change your password. When asked for current password please use the password IT Support provided you.