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IF YOU ARE HAVING AUDIO ISSUES

Symptom 1:  Your caller states they cannot hear you clearly or you sound as if you are in a tunnel.

Symptom 2:  You are unable to hear the caller clearly or their voice is choppy/distorted.

Symptom 3:  You are unable to hear anything out of your headsets or your microphone isn’t registering your voice.

Often times this happens when your internet connection is slower than what is optimal for voice communications. To verify your data rate (upload and download speed) is adequate please visit www.speedtest.net. Ideally, your upload speed should be above 5 Mbps and download above 12 Mbps.

Make sure you have your equipment set up correctly:

  • WiFi is turned off.
  • If you have a second pair of headsets, remove the first pair, replace with the second pair.

You also need to verify that your headsets are connected correctly. Check the video below for a demonstration of how to do this.

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