Transparency - Control - Efficiency
See how TeleDirect makes it happen.Call Center
On Demand Call Center software that gives you unprecedented control over your outsourcer. Access to immediate script changes and working toll free numbers changes the way our industry works. Faster, better and with more control, TeleDirect is the unfair advantage your competitors don't have.
- WorkTheLead: Our flagship call center software. Amazingly powerful.
- SeminarEdge: Doing seminar marketing? Use the best RSVP service and get more attendees.
- PayPerLead: This product is for those who want lead capture with a pay for performance model.
Project Management
Helping you get things done means more business for us. Our on demand project management software helps us manage projects with our clients and helps our clients manage their internal projects. This is a free service we provide to our clients to help them succeed.
- Get an overview of IPE
- It is easy and fast to create a project
- How grading works for tasks and people
- Adding new users is easy and doesn't stop planning
- The difference between reminders and events
Operations
All the software and telephony in the world doesn't make for a great Moment of Truth. Everything we do at TeleDirect is designed to ensure that we provide professional, friendly, efficient and successful Moments of Truth for our Clients. We don't make bicycles or widgets, the Moment of Truth, when a customer reaches out to touch your business, is why our Company exists. See how we perfect it. Customer care is an on going series of improvements and feedback that requires extreme organization. These videos will show how our proprietary software allows us to give face to face performance reviews to hundreds of employees every two weeks!