TeleDirect Call Centers is ISO Certified
TeleDirect Call Centers has been granted full ISO 27001 Information Security Management certification as of November 2007.
Only a handful of companies in the entire country have this level of security, and now we provide this security level to our Clients as part of our everyday service.
What does that mean? It means that we take data security more seriously than the vast majority of companies in the world. As your data processing partner it is our job to protect the integrity of all customer data we process for you.
Only 57* companies in the United States have achieved ISO 27001 Information Security Management certification and of those TeleDirect is the only on demand call center. The ISO 27001 certification process not only requires the passing of an in depth network and in-office systems audit but also puts in place a rigorous daily management system that creates an environment that does not tolerate insecure information practices. This ongoing and internally audited discipline insures that your data remains secure for as long as we are in possession of it.
Data Theft Concerns:
These are difficult times for data security. Processing customer data, credit information, social security numbers, and especially medical patient information is demanding work. Off shoring these data to foreign countries may be appealing at first, however many companies find the liability too great a risk when considering the legal liability.
We are 100% US based and fully secure. Hiring any firm with less demanding practices and one that does not embrace the secure management of non-public information has lost much of its appeal these days. When hiring a outsource call center it is important to realize that your reputation and legal liabilities are on the line and the decision should be weighed very seriously.
What is the actual definition of "ISO Certification"?:
The International Organization for Standardization headquartered in Geneva, Switzerland is the world's largest developer and publisher of International Standards, many that describe the best practices of private industry and government. Over 157 countries including the United States have adopted ISO standards as their own. After a rigorous review of our facility, practices, and technology, TeleDirect was certified in November for this prestigious distinction. This means that TeleDirect adheres to strict guidelines for the protection of your data and continuously strives to improve those safeguards. By earning ISO 27001 certification we have further demonstrated our commitment to making our Company more secure and securing your information.
Call us today to find out more about our efforts to protect you and your customers.
Click here to read our CertificateClick here to read our Security Policy