Everyday, all day and all night, TeleDirect promptly handles live phone calls in a professional and friendly manner on behalf of our Clients. Our call center is dedicated to excelling at the Moment of Truth on every call. TeleDirect has been answering calls within 20 seconds or less since 1988. Let us help you be available, friendly, efficient and professional 24 hours a day, 7 days a week.

It is not just our people that are always there for you. As our Client you will enjoy access to our software and your data 24/7/365. This is one of the qualities that separate TeleDirect from the competition. With the ability to make live changes to your call script and the method we use to route your data from anywhere in the world TeleDirect Clients are always in control.

Why limit the way a customer can contact your company? Live Chat can dramatically increase the number of leads captured on consumer websites and streamline support contacts for B2B websites. Connect with your Customer using whatever media they choose!

TeleDirect Call Centers provides support in English or Spanish 24/7/365. We also support video customer service using American Sign Language. Reach out to new markets without a huge investment in staff and infrastructure!

Hot leads require hot transfers. TeleDirect has decades of experience in qualifying leads and then transferring those leads to the correct location. This is a great example of how our software works with our Representatives to distribute the lead data to the exact location the call was hot transferred to. Get the best leads into the best hands, right away.

Do not let requests from your website sit and grow cold. TeleDirect will immediately call back all submitted requests from your website. Whether you require lead qualification, order entry or appointment setting, let us take these Customers out of the market for you right away. Data submitted on your site is treated just like a live phone call. Show your Customers that you care!

TeleDirect integrates with both Salesforce.com and SugarCRM. TeleDirect is the only live call center on the AppExchange, Salesforce.com’s on demand marketplace for adding new features to your CRM.

TeleDirect has 2 shipping bays and can store product as well as perform same day shipping services. All work is displayed and tracked through web-based software giving you a seamless view of customer requests and the fulfillment of those requests. Dramatically reduce your response time with TeleDirect Fulfillment Services!

IVR, or automated voice menus can be used to separate customer service calls from order calls, pre-qualify leads before sending them to TeleDirect or to provide a company directory using speech recognition. IVRDirect works seamlessly with our call center software providing total control of your customer’s experience.

TeleDirect can send email messages and SMS messages (Text Messages) automatically to your leads and customers. For example, if you use TeleDirect for appointment setting we can automatically send an SMS reminder of the appointment to the potential customer’s phone and email. This will drastically reduce the odds of them failing to show up for the appointment. Get in front of your Customers in every way possible!

TeleDirect is serious about security. Our facility is owned and occupied by us alone. Our commitment to security has earned us the International Standards Organization 27001 certification and we are PCI compliant. TeleDirect is the only outsourced call center in the USA to be ISO 27001 certified.

Would you like to listen to your calls and learn what your customers are asking about or check our quality? Our on demand software gives you secure access to your calls 24/7/365. We also record calls securely for our internal quality monitoring program.