About TeleDirect Call Centers
Company History
TeleDirect Call Centers has been supporting business owners with our inbound customer service representatives (CSRs) since 1961. Beginning four decades ago as a small answering service, TeleDirect has grown into a full-service, on-demand call center that has been recognized time and time again for providing outstanding customer experiences. Headquartered in Sacramento, California, TeleDirect has always hired professional and courteous CSRs to make certain that a first-rate impression of your company is presented. Given the nature of an on-demand business, TeleDirect provides the people, the technology, and the hardware to meet the amount of calls, no matter how large that demand is.
Customer Service
At TeleDirect each employee is dedicated to perfecting “The Moment of Truth”. Understanding that your company’s success is dependent on first impressions, TeleDirect representatives consistently deliver quality first impressions which make your job easier and your company a success.
TeleDirect understands the importance of leads to your company and that is why TeleDirect has always focused on capturing leads, getting those leads to you immediately, and remarketing those leads. Constantly striving to make the most of those leads in the most efficient manner possible, TeleDirect implements the latest technology advances to make the process as seamless as possible. TeleDirect’s proprietary CRM tool maintains call control, streamlines call flow, and provides real-time reporting requirements. Knowing that you don’t have the time it takes to wait for 800 numbers, hire and train CSRs, and answer all of those time-consuming calls, TeleDirect activates your account immediately and professional CSRs can start taking calls, the minute you finish signing up. There is no more waiting.
TeleDirect is staffed with highly trained consultants that are happy to help you activate your account. Once your account is activated, a process that takes approximately five minutes, the consultants continue to provide support in helping you achieve increased revenues and decreased costs for your business. To contact a consultant today, call 1-800-776-1081 or contact a consultant by emailing sales@teledirect.com.
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